Refund and Cancellation Policy

Last updated: November 14, 2026

This policy applies to all purchases from MindMeter, operated by Roseva Group LLC: the $1.00 charge for your 7-day Trial, the $39.90 charge for each 28-day Billing Period of your Membership, and one-time Add-ons. It forms part of our Terms of Service. If this policy and the Terms of Service conflict, the Terms of Service control.

1. In Short

• Your Membership renews automatically at $39.90 every 28 days after your 7-day Trial, until you cancel.
• You can cancel anytime at trymindmeter.com/cancellation or by emailing support@trymindmeter.com. You keep access until the end of the period you paid for.
• MindMeter is a digital service that is delivered immediately. All payments are final and non-refundable, except for the cases listed in Section 3 and where a refund is required by law.

2. Digital Service Delivered Immediately

Your Result, report and certificate are generated and made available immediately after payment, and member features are available from that moment. Because the Service is provided right away and cannot be returned, payments are not refundable once the Service has been made available to you, including if you did not use it.

3. Charges We Always Refund

We refund:

• a duplicate charge for the same period;
• a charge made after a confirmed cancellation, or after we received your cancellation email;
• a charge caused by a technical error on our side; and
• a charge for an amount different from the amount shown at checkout or in our price-change notice.

We also honor any refund right that the law of your place of residence gives you and that cannot be excluded by contract.

4. Not Eligible for a Refund

Unless Section 3 applies, we do not refund:

• charges because you forgot to cancel before your Trial ended or before a renewal;
• unused or partial time after you cancel (you keep access until the end of the period you paid for);
• change of mind or no longer needing the Service;
• not using the Service during your Trial or a Billing Period;
• dissatisfaction with a score or Result;
• one-time Add-ons that have been made available in your account;
• temporary unavailability of a feature; and
• fees charged by your bank, such as currency conversion or foreign transaction fees.

Any other refund is a goodwill decision at our sole discretion and does not create a right to future refunds.

5. How to Cancel

You can cancel at any time, online, without calling us:

1. Cancellation page: go to trymindmeter.com/cancellation, enter the email address of your account, enter the 6-digit code we send you, and confirm. The link is also in every receipt and reminder email.
2. By email: write to support@trymindmeter.com from the email address of your account and ask us to cancel. Your cancellation is effective when we receive your email.

We confirm every cancellation by email. After you cancel, you are not charged again, and you keep access until the end of your Trial or current paid Billing Period. To avoid the next charge, cancel before your Trial or Billing Period ends. Not using the Service, unsubscribing from emails or disputing a charge with your bank does not cancel your Membership.

6. Cancelling Is Separate From a Refund

Cancelling stops future charges but does not refund past charges. A refund request does not cancel your Membership unless we tell you so. If we refund your most recent charge, we may cancel your Membership and end your access at the same time.

7. How to Request a Refund

Email support@trymindmeter.com from the email address of your account, or use our Contact page, within 30 days of the charge. Please include:

• the email address of your account;
• the date and amount of the charge;
• the last four digits of the card used, or the order ID from your receipt; and
• a short description of your request.

We reply within 24 hours, or within 48 hours on weekends and US public holidays.

8. How Refunds Are Processed

• Payments are processed by our merchant of record, Whop. Approved refunds are issued through Whop to your original payment method only. We cannot refund to another card, account or in cash.
• We aim to process approved refunds within 3 business days. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.
• We confirm every refund by email.

9. Charges You Do Not Recognize

Charges for MindMeter appear on your bank or card statement as WHOP*MINDMETER. If you see a charge you do not recognize, search your inbox for an email from MindMeter, check whether someone in your household signed up with another email address, and contact us at support@trymindmeter.com with the date, the amount and the last four digits of your card. We can usually answer billing questions within one business day, much faster than a bank dispute.

10. Payment Disputes and Chargebacks

Please contact us before disputing a charge with your bank (Section 9 of our Terms of Service). If a charge is disputed although the Service was provided as described, we may contest the dispute and provide your bank and the payment networks with records of your purchase, the subscription terms shown to you, your acceptance of our Terms, your use of the Service and the emails we sent you. While a dispute is open, we may suspend access to member features. An amount that is under dispute with your bank cannot also be refunded by us.

11. Currency and Bank Fees

Charges are processed in US dollars. If your payment method uses another currency, your bank sets the exchange rate and may charge conversion or foreign transaction fees. These fees are outside our control and are not refundable by us.

12. Contact

Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Email: support@trymindmeter.com.