Help Center

Last updated: November 14, 2026

Answers to the most common questions about your account, your Results and your Membership. Can't find what you need? Contact us at support@trymindmeter.com.

MindMeter does not use passwords. Enter the email address you used at checkout and we email you a 6-digit code. Enter the code to sign in. Each code can be used once and is valid for 10 minutes. After you sign in, you stay signed in on that device for up to 30 days, or until you sign out.

Wait a minute, then check your spam, junk and promotions folders.
Make sure you entered the same email address you used at checkout, spelled correctly.
Request a new code. Only the most recent code works, and each code expires after 10 minutes.
Still nothing? Email support@trymindmeter.com and we will help you sign in.

How do I change my email address or delete my account?

Email support@trymindmeter.com from your current account email. For a change, tell us the new address; after the change, you sign in with the new address. For deletion, ask us to delete your account. Please note: deleting your account cancels any active Membership immediately, erases your Results permanently and cannot be undone. If you only want to stop future charges, cancel your Membership instead.

Results and Certificate

Where do I find my results?

Sign in with the email address you used at checkout and open My Results in your account. Your Results, reports and certificate are available there as long as your Membership is active. If you don't see a Result, check that you signed in with the same email address you used at checkout.

How do I get my certificate?

Your certificate is included in your Membership. Open your IQ Result in My Results to view, download or share your certificate. Please note that the certificate documents your Result on our test. It is not an official qualification or a clinical assessment.

Are the autism, ADHD, depression, trauma and dementia tests a diagnosis?

No. Our health-related tests are self-reflection questionnaires for educational and entertainment purposes only. They cannot diagnose any condition and do not replace an evaluation by a licensed physician or psychologist. If you have concerns about your health, please talk to a qualified professional. If you are in crisis or having thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline, United States) or call 911.

Membership and Billing

What does my membership include and what does it cost?

Your Membership includes your Results and certificate, detailed reports, access to all tests, brain training and courses. You pay $1.00 today for a 7-day trial with full access. Unless you cancel before the trial ends, your Membership continues at $39.90 every 28 days.

Does my membership renew automatically?

Yes. Your Membership renews automatically at the end of your trial and at the end of each 28-day billing period until you cancel. We send you a reminder email before your trial ends and a receipt for every charge. To avoid the next charge, cancel before your renewal date. Details are in Section 6 of our Terms of Service.

How do I cancel my membership?

You can cancel at any time, in less than a minute:

Go to /cancellation, enter your account email, enter the 6-digit code we send you, and confirm.
Or email support@trymindmeter.com from your account email and ask us to cancel.

You receive a confirmation email, you won't be charged again, and you keep access until the end of the period you have already paid for.

I see a charge I don't recognize. What is it?

Charges for MindMeter appear on your bank or card statement as WHOP*MINDMETER. Payments are processed by our payment provider, Whop. Search your inbox for a receipt from MindMeter, and check whether you or someone in your household signed up with another email address. If you still can't place the charge, email support@trymindmeter.com with the date, the amount and the last four digits of your card, and we will look it up for you.

Can I get a refund?

MindMeter is a digital service: your results and member features are available immediately after payment. Payments are therefore non-refundable, except for duplicate charges, charges made after a confirmed cancellation, charges caused by an error on our side, and where a refund is required by law. Approved refunds go back to your original payment method through our payment provider, Whop. Read our Refund Policy for details, and email support@trymindmeter.com if you have a question about a charge.

Should I contact my bank about a charge?

Please contact us first at support@trymindmeter.com. We can usually answer billing questions within one business day, and you can cancel online in less than a minute. A bank dispute takes weeks and does not cancel your membership.

Privacy and Data

Are my answers and results private?

Yes. Your Results are only visible in your account, unless you choose to share your certificate. We never sell your answers or Results, and we never share answers or Results from health-related tests with advertising partners. Optional analytics and advertising cookies are only used if you agree to them. You can ask us to access, correct or delete your data at any time. Read our Privacy Policy and Cookie Policy for details.