Contact Us

Last updated: November 14, 2026

We are here to help with your account, your Results, your Membership and billing. Many questions are already answered in our Help Center, which is often the quickest way to an answer.

Email Support

Write to us at support@trymindmeter.com.

To help us find your account quickly, please:

• Write from the email address you used to sign up, or tell us that address and check that it is spelled correctly
• Tell us if you have changed the email address you sign in with
• For billing questions, include the date and amount of the charge and the last four digits of the card used

Support Hours and Response Times

We answer emails 7 days a week. We aim to reply within 24 hours, often sooner. On weekends and US public holidays, it may take up to 48 hours.

Cancel Your Membership

You can cancel at any time. It takes less than a minute:

1. On our cancellation page: go to /cancellation, enter the email address of your account, enter the 6-digit code we send you, and confirm.
2. By email: write to support@trymindmeter.com from the email address of your account and ask us to cancel.

After you cancel:

• You receive a confirmation email.
• You will not be charged again.
• You keep access until the end of the period you have already paid for.

Refunds

MindMeter is a digital service that is delivered immediately, so payments are non-refundable, except for the cases listed in our Refund Policy, such as duplicate charges or charges made after a confirmed cancellation, and where a refund is required by law. To ask about a charge, email support@trymindmeter.com with the date and amount of the charge.

Questions About a Charge

Please contact us before disputing a charge with your bank. We can usually answer billing questions within one business day, and cancelling takes less than a minute. See Section 9 of our Terms of Service.

Billing Questions

Charges for MindMeter appear on your bank or card statement as WHOP*MINDMETER. Payments are processed by our Payment Provider, Whop. You receive an email receipt for every charge.

Privacy Requests

To access, correct or delete your data, or to opt out of advertising, email support@trymindmeter.com with the subject line "Privacy Request". Details are in our Privacy Policy and our Consumer Health Data Privacy Policy.

Complaints

If you are unhappy with how we handled your request, email support@trymindmeter.com with the subject line "Complaint". If you are not satisfied with our response, reply to it and ask for a review by a supervisor. See Section 12 of our Terms of Service.

Postal Address

Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801

Please mark legal notices with "Legal Notice".

Requests From Third-Party Services

We process cancellation, refund and data requests directly with the account holder, verified through the email address of the account. We do not act on requests from third-party "subscription cancellation" services until we have confirmed them with you directly.